![]() Connection Rate – the percentage of your voice traffic that's completed successfully, also known as the Answer Seizure Ratio (ASR).This data is also updated every hour and can be viewed up to 13 months back. The Connections page helps monitor the health of your voice service by allowing you to explore your successful and failed calls. Monitor Sub-account usage – use the Sub-Account filter to explore the usage for Sub-accounts associated with your account.Monitor phone number(s) usage – use the From Number(s) filter to explore the usage, total calls, minutes, average duration, and spend across any number on your account.Here are some common ways you can use the Call Summaries page: Please note that this information can be delayed by 12 hours compared to other data on this page. Total Spend – total spend for all billable calls on your account.Average Duration – the average duration (in minutes) of the calls associated with the account.MOU – total Minutes of Use associated with completed calls.Total Calls – total calls associated with your account.Click on any of the available metrics on the list to explore data over time:.Select your preferred Direction, Time Range, and optional Advanced filters.This data is updated every hour and can be viewed up to 13 months back. The Call Summaries page offers insight into the voice usage on your account and displays any trends or anomalies in your traffic to help you make data-informed decisions. To download these graphs, click the three vertical lines in the top-right corner of the graph and select your preferred format. To clear the filters, select Clear Filter.ĭirectly below the filters, you can find the list of metrics and the graphs illustrating your filtered insights data. Click Apply Filters to update the data and graphs below.Timezone – the Time Zone you’d like the data to be displayed in.Response Code(s) – the response code associated with your call.Incomplete calls will display an error response code to give you additional insight into why the call didn’t complete. Call Result – the field that indicated whether the call was complete or incomplete. ![]() Sub-Account – the Sub-account ID-Name(s) you’ve set up within your account.To Numbers(s) – the number(s) associated with the party that receives the call.From Number(s) – the number(s) associated with the party that initiated the call.If you’d like to apply additional filters, select Advanced Filters to access the following fields:.Under Time Range, use the drop-down menu to select the time range for your data.Under Direction, select whether you want to see the data for Outbound or Inbound traffic.Note: If you’re unable to see the Voice tab, please contact your Account Admin to enable the Voice Insights role associated with your account.īefore we go over how to use these pages, let’s first discuss how to use filters and download graphs that display your insights data. In the top navigation bar, select Insights and click Voice.To access the Call Summaries and Connections pages: Call Summaries and Connections pages are available as part of Voice Insights in the Bandwidth Dashboard and are designed to help you monitor your voice usage and the status of your calls. ![]()
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